Reach Out
Are you prepared to embrace the revolution in competitive gaming? Do you have enquiries concerning our platform? Our goal is to assist you in beginning your esports adventure.
Various Methods to Contact Us
Select the contact method that suits you the best. We're dedicated to offering prompt, beneficial responses.
Email Assistance
During business hours, we will respond to your detailed message in no more than two hours.
Send Email
Live Chat
Ask our support staff for immediate assistance. available around-the-clock for both general enquiries and urgent problems.
Response Time: Instantaneous
Availability: 24/7
Languages: English, Spanish, French
Telephone Assistance
For complicated problems or urgent tournament-related issues, get in touch with our support staff directly.
UK: +44 20 7946 0958
Hours: 9 a.m. to 6 p.m. GMT, Monday through Friday
Emergency: 24/7 for Pro+ users
Office Address
12 Park Road
Manchester, M14 4LB
United Kingdom
Hours of Business
9:00 AM to 6:00 PM GMT, Monday through Friday
10:00 AM to 4:00 PM GMT on Saturday
Sunday: Not open
Worldwide Presence
Serving gamers all over the world
Several server locations
Platform availability around-the-clock
Commonly Asked Questions
Get fast answers to frequently asked questions. Are you having trouble finding what you're looking for? Get in touch with us directly.
How can I sign up for a competition?
+All you have to do is register, look through the tournaments that are offered, and click "Register" on any that catch your eye. Verify that you have the required game installed and that you meet the requirements.
What happens if I run into technical difficulties while playing?
+Use our Discord server or the in-game help button to get in touch with our live support right away. Our technical staff is on call around-the-clock to promptly and equitably address problems.
How can I report a cheating player?
+Use the in-game report feature or send match details and supporting documentation to our anti-cheat team at [email protected]. Every report is carefully examined.
When can I expect to get my winnings from the tournament?
+After the tournament is over, prize distributions are handled automatically within 24 hours. Bigger prizes might need more verification, which could take up to 72 hours.
Can my subscription be refunded?
+All of our subscription plans come with a 30-day money-back guarantee. For assistance with processing your refund request, email our billing team at [email protected].
How can I update my account details?
+Go to "Account Settings" after logging into your account dashboard. The majority of the information can be updated there. For verification, get in touch with support for sensitive changes like email addresses or payment methods.
Elevate Your Gaming Experience
MartinPinPlays has already helped thousands of players level up. Are you prepared to join them and engage in unprecedented competition?