Privacy Policy
Last updated: January 6, 2025
1. Introduction
Welcome to MartinPinPlays ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or participate in our gaming tournaments.
Our Privacy Commitment
Your privacy is fundamental to our relationship with you. We are committed to being transparent about our data practices and giving you control over your personal information.
Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access our website or use our services. By using our services, you acknowledge that you have read and understood this Privacy Policy.
Key Principles
- Transparency: We clearly explain what data we collect and how we use it
- Control: You have control over your personal information
- Security: We implement robust security measures to protect your data
- Minimization: We only collect data that is necessary for our services
- Compliance: We comply with applicable privacy laws including GDPR
2. Information We Collect
We collect different types of information to provide and improve our services:
Information You Provide Directly
Account Registration
- Username and display name
- Email address
- Password (encrypted and hashed)
- Date of birth (for age verification)
- Country/region of residence
- Profile picture (optional)
Tournament Participation
- Gaming preferences and skill levels
- Team information and affiliations
- Tournament registration details
- Match results and statistics
- Communication with other players
Payment Information
- Billing name and address
- Payment method information (processed securely by third parties)
- Transaction history
- Tax information (where required)
Communications
- Messages sent through our platform
- Support ticket communications
- Forum posts and comments
- Survey responses and feedback
- Newsletter subscriptions
Information We Collect Automatically
Technical Information
- IP address and approximate location
- Device type, operating system, and browser information
- Screen resolution and device capabilities
- Referring website and search terms
- Time zone and language preferences
Usage Information
- Pages visited and time spent on each page
- Features used and interactions with our platform
- Tournament participation patterns
- Performance metrics and error logs
- Search queries and navigation patterns
Cookies and Tracking Technologies
- Session cookies for functionality
- Persistent cookies for preferences
- Analytics cookies for usage insights
- Marketing cookies for personalization
- Local storage and similar technologies
Information from Third Parties
- Social media profile information (when you connect accounts)
- Gaming platform data (Steam, Discord, etc.)
- Payment processor information
- Analytics and advertising partners
- Public tournament and gaming databases
3. How We Use Your Information
We use your personal information for the following purposes, based on specific legal grounds:
Service Provision (Contract Performance)
- Creating and managing your account
- Organizing and running tournaments
- Processing payments and distributing prizes
- Facilitating communication between users
- Providing customer support and assistance
- Maintaining platform functionality and features
Legal Compliance
- Age verification and parental consent processes
- Tax reporting and financial compliance
- Responding to legal requests and court orders
- Preventing fraud, abuse, and illegal activities
- Enforcing our terms of service and policies
Justifiable Interests
- Enhancing our offerings and user experience
- Detecting threats and monitoring security
- Optimising performance and analytics
- Developing new features and conducting strategic planning
- Preserving the platform's integrity
Consent-Based Processing
- Personalised content and suggestions
- Newsletters and marketing communications
- Enabling integrations and optional features
- Information exchange with outside partners
- Data use for marketing and promotion
Note: We will always inform you of the legal basis for processing your data and obtain your consent where required by law.
4. Information Sharing and Disclosure
We may share your personal information in the following circumstances:
5. Data Security
We implement comprehensive security measures to protect your personal information from unauthorized access, use, or disclosure:
Technical Protections for Data Security
- Encryption: Access Controls; Encryption (TLS 1.3, AES-256)
- Access Controls: Security of Networks
- Network Security: Safe Development and Observation
- Secure Development: Contingency Plans
- Monitoring: 24/7 security monitoring and incident response
- Backup Systems: Encrypted backups with secure recovery procedures
Organisational Actions
- Staff Training: Background checks and staff training
- Background Checks: Policies for Access
- Access Policies: Response to Incidents
- Incident Response: Frequent Audits
- Regular Audits: Management of Vendors
- Vendor Management: Security requirements for all third parties
Security of Infrastructure
- Secure Hosting: Safe Web Hosting
- Physical Security: Physical Safety
- Network Segmentation: Patch management
- Patch Management: Disaster recovery
- Disaster Recovery: Network segmentation
- Compliance: Adherence to regulations
Security Incident Response
In the unlikely event of a security breach, we will:
- Immediately investigate and contain the incident
- Notify affected users within 72 hours
- Report to relevant authorities as required by law
- Provide clear information about what happened and what we're doing
- Offer assistance and support to affected users
- Implement additional safeguards to prevent future incidents
Your Role in Security
You can help protect your account by:
- Using a strong, unique password
- Enabling two-factor authentication
- Keeping your contact information up to date
- Logging out of shared or public devices
- Reporting suspicious activity immediately
- Being cautious about phishing attempts
6. Data Retention
We retain your personal information only as long as necessary for the purposes outlined in this Privacy Policy:
Information about Data Retention Accounts
Retention Period: Duration of Retention: 30 days + account deletion
Purpose: The goal is to manage accounts and resolve disputes
Deletion: Automatic deletion following the retention period
Gaming and Tournament Information
Retention Period: Seven years after the tournament is over
Purpose: Historical records and legal compliance
Deletion: After three years, it will be anonymised, and after seven years, it will be completely erased
Financial and Payment Information
Retention Period: Seven years from the date of the transaction
Purpose: Financial records and tax compliance
Deletion: Secure deletion following the expiration of legal requirements
Your Retention Controls
- Request early deletion of your data (subject to legal requirements)
- Download your data before deletion
- Choose what data to keep or delete
- Set automatic deletion preferences
- Receive notifications before data deletion
7. Your Privacy Rights
You have several rights regarding your personal information. These rights may vary depending on your location:
Your Rights Regarding Your Privacy
Right to Access; Right to Erasure; Right to Rectification; Right to Restrict Processing; Right to Data Portability; Right to Object; Right to Withdraw Consent; Rights Concerning Automated Decision-Making
How to Exercise Your Rights
- Submit a Request: Use our online form or contact us directly
- Identity Verification: We may ask for ID to verify your identity
- Processing: We'll process your request within 30 days
- Response: We'll provide a clear response about the action taken
No Cost: Exercising your rights is free, though we may charge for excessive or repetitive requests.
8. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience and analyze usage patterns. For detailed information, please see our Cookie Policy.
9. Children's Privacy
We take special care to protect the privacy of children and comply with applicable laws:
Age Requirements for Children's Privacy
- Minimum Age: 13 years old is the minimum age
- Parental Consent: Under 16, parental consent is necessary
- Verification: Age verification and policies regarding account suspension
Rights of Parents
- Information about the child is accessible
- Data can be updated or deleted
- Consent can be withdrawn
- Features are limited
- Activity tracking and privacy settings
Additional Protections for Children
- Limited data collection for users under 16
- No behavioral advertising to children
- Enhanced security measures for child accounts
- Stricter content moderation and safety controls
- Regular review of child protection measures
- Training for staff on child safety
For Parents and Guardians
If you are a parent or guardian and have questions or concerns about your child's privacy:
- Email: [email protected]
- Phone: +44 20 7946 0958
- Response Time: Within 24 hours for child safety issues
10. International Data Transfers
As a global platform, we may transfer your data internationally. We ensure appropriate safeguards are in place:
Locations for Transfers
- Primary Location: The European Union is the main
- Backup Location: United Kingdom as a backup
- CDN Locations: CDN: Worldwide with EU regulations
- Service Providers: Service Providers: Multiple sites
Protective measures
- Adequacy Decisions: Decisions on Adequacy
- Standard Contractual Clauses: Standard Contractual Provisions
- Binding Corporate Rules: Mandatory Business Regulations
- Certification Schemes: Certification Programs
- Encryption: The use of encryption
- Contractual Protections: Protections Under Contract
11. Third-Party Services and Links
Our platform may contain links to third-party websites and integrate with external services:
External Sources
We may link to external websites for additional resources or services. Please note:
- Privacy policies of external websites
- Restrictions on content control
- Disparities in privacy practices
Third-party integrations
We integrate with various third-party services:
Gaming Platforms
- Gaming platforms (Steam, Discord, Twitch)
- Data shared: Username, game statistics, achievements
- Purpose: Account verification and enhanced features
Social Media
- Social media (Facebook, Twitter, YouTube)
- Data shared: Profile information, content sharing
- Purpose: Social features and content sharing
Analytics and Advertising
- Advertising and Analytics (Facebook Pixel, Google Analytics)
- Data shared: Usage patterns, demographics
- Purpose: Service improvement and targeted advertising
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors:
Notification Procedures for Modifications
- Email Notification: For major changes, send an email
- Website Banner: Account dashboard
- Account Dashboard: Website banner
- Updated Date: Updated date display
Change Types
- Minor Changes: Small adjustments
- Significant Changes: Notable modifications
- Legal Changes: Legislative modifications
Version History
We maintain a history of policy changes for transparency:
- Version 3.0 - January 6, 2025
- Version 2.1 - October 15, 2024
- Version 2.0 - July 1, 2024
- Version 1.0 - January 1, 2024
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Privacy Team
Email: [email protected]
Response Time: Languages: English, Spanish, French, and German; Response Time: 72 hours
Telephone Assistance
Phone: +44 20 7946 0958
Hours: 9:00 AM to 6:00 PM GMT, Monday through Friday
Emergency: for security incidents, around-the-clock
Mailing Address
Privacy Officer
MartinPinPlays
12 Park Road
Manchester, M14 4LB
United Kingdom
Officer of Data Protection
Email: [email protected]
Phone: +44 20 7946 0958
Role: Self-supervised supervision
Regulatory Bodies
You also have the right to contact your local data protection authority:
- UK: Information Commissioner's Office (ICO)
- EU: National data protection authorities
- Other: Pertinent privacy authorities